Standard Chartered Bank Botswana Limited tuesday launched an end-to-end digital only retail bank solution through an innovative app which forms the basis of the first steps towards a truly digital experience from account opening and activation, to funding and transacting.
It offers customers an onboarding process of approximately 15 minutes, including registration and data input, KYC document upload and post-activation so that the debit card can be delivered to customers at their location of choosing within 24 hours of the account being opened.
“Today was not about gauging the reaction to a new launch it was about proudly inviting Batswana to make the step up to a new way of banking – shifting mindsets of what banking was to what it should be — and for Standard Chartered Bank , what it is now. It is about demonstrating that we have a live platform that enables banking to fit into your lifestyle, not take away from it, not slow it down but instead keep you going – securely, affordably and conveniently,” said Mpho Masupe, Chief Executive Officer (CEO) of Standard Chartered Bank Botswana.
The platform provides more than 70 of the most common transactional service requests, including balance check, statements, peer-to-peer payments, QR payments, loan and overdraft facilities and instant fixed deposits to name a few.
Customers, existing or potential can enter digital only retail bank world by downloading the dedicated Standard Chartered Mobile App via the Google Play Store or the Apple Store (the App is compatible with both IOS and Android), completing all registration details including relevant document uploads and KYC compliance requirements, confirming submission and location to trigger Standard Chartered agent to come to you or activate the account and funding your account in order to start transacting.
“We live in many ways in a digital ecosystem with real time needs and a demand for agile facilities and platforms that support our lifestyles rather than hinder them. It is with this in mind that we are always looking to offer innovative and convenient solutions for our customers,” said Letso Gaborekwe, Acting Head of Retail Banking of Standard Chartered Bank Botswana.
